“How many businesses are there these days that will take the time to listen to their customers' concerns and then actually try to do everything it takes to meet their expectations? I think I found one. Wanting to keep it close to home if possible, I went by word of mouth as well as the internet and looked into Wholesale Carpets & Flooring in Fox River Grove. They not only put up with my perfectionism, but they also seemed to enjoy the challenge. The owner started us out, patiently answering our questions as we looked at just about every sample of carpet and vinyl in the showroom, and then let us take a bunch of them home to compare. Then he sent Tim, his installer, to our house for a thorough consultation. Tim not only took the time to answer our questions, but he also made a couple of creative suggestions for some cool design ideas we had not even considered. After getting an estimate that was quite competitive with the one from a different local installer (who failed our audition), we decided to take the leap.
With 30 years of experience under Tim's belt, and his professional, hardworking crew, I have to say I was not disappointed with the results. They took the time to do whatever it took to satisfy us, and the finished job is everything we dreamed of. Tim proved to be one of those increasingly rare craftsmen who take pride in doing the job right. He and his crew are by far not your average tradesmen, and Wholesale Carpets & Flooring is not your average carpet store. It's difficult at best for smaller, local businesses to hold their own against the big boxes these days. The fact that these guys have been doing it to rave reviews for almost 40 years is a testament to the care and attention to detail we received from Jim and Tim and his crew. They really are that good, and you can see some great examples of their flooring work in the Fox River Grove showroom. I can honestly say our house has never looked this good in the 28 years we have lived here and we are extremely happy.”
-Scott M. from Google
“The guys at Wholesale Carpets helped me find cost-effective flooring (that still looks great) for a rental property. Their installation was fast & looks amazing! I'll be back when it's time to rehab the next rental!”
-Je S. from Google
“Wide selection of carpeting and flooring. The installation team did an expert job. Very pleased with the results.”
-Brad S. from Google
“My 20 year + experience with Wholesale Carpets is working with people who know what they are talking about, getting a great price, and installation that is professional and on time. I'm scared to go anywhere else!”
-Chris M. from Google
I love this carpet and flooring store! My whole family has been using them for years. They have a great selection of carpet and flooring. The prices are the best! The owner Steve is a very honest and nice guy. I recommend this place to everyone! Thanks, Wholesale Carpets for yet another great flooring experience!
-Christina B. from Lake Zurich. Yelp.com
I just recently replaced my carpet with luxury vinyl flooring, and I am so glad I purchased it from Wholesale Carpet. In addition to the fantastic product, the customer service was outstanding from the sales floor all the way to installation! I highly recommend Wholesale Carpet!
-Jessica C. from Elgin. Yelp.com
“Jim and his team’s customer service cannot be matched! Very patient, knowledgeable and does a great job listening to the customer. We were able to pick out a really good carpet with his help and following the installation could not be any happier. The price was reasonable and our overall experience this time and the previous two times we went there for flooring have been wonderful.”
-Ryan C. from Fox River Grove. Yelp.com
“Exceptional customer service!! Thank you for a wonderful experience, and a great price on our new floors!!”
-Chrissy C. from Crystal Lake. Yelp.com
“The staff and installers are really efficient and very polite. During the install, they moved furniture and respected all my belongings. The cleanup was also excellent. Highly recommended.”
-David. S. from Lake Zurich. Yelp.com
“Great customer service - our sales rep looked into several other carpets that they did not normally carry to see if they could get them and what the price would be. In the end, we went with the carpet he recommended and have been EXTREMELY satisfied. Since we were doing the entire house, they were able to do a 2-day install without an additional charge in order to allow us to move furniture and pull up the old carpet ourselves. The installers were extremely kind, neat, and knowledgeable.”
-Sarah B. from Cary. Yelp.com